My progress disappeared
Make sure you are using the same linked account. If you began anonymously and removed the app before linking backup, recovery may not be possible.
Player support
How can we help?
For the fastest answer, include your player name and tag, device type, app version, and a short description of what happened.
Restore a purchase
Open Settings in the game and use Restore Purchases. You must be signed into the same Apple or Google store account used for purchase.
Report a puzzle
Use the report action on the community puzzle. Reports help us review content without publicly identifying the reporter.
Ads or privacy choices
Use the in-game privacy options when available. Learn more in the Privacy Policy.
Delete my account
Use the secure account deletion page or contact support if you cannot access the linked email.
Gameplay help
Drag a piece over the board to preview placements, slide to explore orientations, then release to place. Larger formations have priority when patterns overlap.
Contact
Email support@trinovaglow.com. Please do not send passwords, payment card details, or sensitive personal information.