Effective: November 8, 2026
This Privacy Policy applies to the Trinova Glow mobile game, website, community features, and related online services (together, the “Service”).
1. Information we collect
- Game account data: an anonymous account identifier, generated player name and tag, and—only if you choose account backup—your email address.
- Gameplay and progress: stage results, stars, scores, moves, wins and losses, endless scores, created puzzles, puzzle plays, votes, reports, and leaderboard values.
- Technical and analytics data: platform, app version, language, session timestamps, play duration, general feature usage, and whether the app reports a Pro entitlement. We do not intentionally collect a device advertising identifier in our own analytics tables.
- Advertising and consent data: Google Mobile Ads and Google’s consent tools may process device, advertising, consent, and approximate location information under Google’s policies and your choices.
- Support data: information you send when requesting help, including your email and player name/tag.
2. How we use information
We use information to run and secure the game, save progress, provide community puzzles and leaderboards, prevent abuse, respond to support, understand performance, improve difficulty and features, show or limit advertising, and meet legal obligations.
3. Legal bases
Where applicable, we process information to perform the Service you request, for legitimate interests such as security and product improvement, with consent for activities that require it, and to comply with law. You can change advertising privacy choices through the in-game privacy options where available.
4. Services that process data
- Supabase: authentication, database, community content, leaderboards, and game analytics.
- Google AdMob and User Messaging Platform: advertising and consent management.
- Apple App Store and Google Play: downloads, payments, and purchase validation. Store providers are the source of truth for purchases.
- DigitalOcean and Cloudflare: website hosting, delivery, DNS, security, and basic request logs.
These providers process information under their own terms and privacy policies. We do not sell personal information.
5. Public information
Your generated player name and tag, leaderboard position, community puzzle names, puzzle designs, ratings, play counts, and creator status may be visible to other players. Do not put personal information in puzzle names or other public content.
6. Retention
We retain account and progress data while your account is active and as needed to provide the Service. Community moderation and security records may be retained when reasonably necessary. Aggregated or de-identified statistics may be retained longer. Account deletion removes account-linked data subject to legal, fraud-prevention, backup, and technical requirements.
7. Your choices and rights
Depending on your location, you may request access, correction, deletion, restriction, portability, or objection. You may turn off optional analytics in the app where that setting is available, manage ad consent through privacy options, or use our account deletion page. You may also contact support@trinovaglow.com.
8. Children
The Service is not directed to children under 13, or under the minimum digital-consent age in their country where higher. Children should not use online community features or submit personal information without appropriate parental authorization.
9. Security and international transfers
We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security. Providers may process data in countries other than yours using legally recognized transfer mechanisms where required.
10. Changes and contact
We may update this policy as the Service changes. The effective date will be updated, and material changes may also be announced in the app. Questions can be sent to support@trinovaglow.com.